Advances in today’s mobile technology are transforming our lives. Nowadays, people prefer to order food online using their smartphones. Besides, they tend to follow social networks or read product reviews. Sales processes have changed now due to the varying trends in buying habits.

Sales representatives and customers tend to depend more on smartphones nowadays. Has this changed the relationships with consumers and customer communication? How does this affect the connection between companies and their customers?

The smart customer expects smart services. Customer satisfaction is a priority for the majority of companies. The sales representatives need not waste time searching for leads, disappearing between accounts, or dialing the wrong number.

The sales managers can forecast sales and successfully monitor the team’s activities in real-time using Salesforce Sales Cloud.

Sales Cloud is a reliable and customizable application that is easy to use. As it is cloud-based, it can be accessed from anywhere at any time using an internet connection. There is no need for costly software and hardware investments.

You can get the number of licenses and upgrade them to suit your needs as your business and the number of employees grows. As you focus on your business, you can leave the developments and advances in technology infrastructure to Salesforce.