Your Salesforce org is the backbone of your business operations. Downtime, bugs, and performance issues cost you revenue and productivity. Fingertip's managed support services ensure your Salesforce environment stays optimized, secure, and aligned with your evolving business needs -- around the clock, every day of the year.
Our certified support team combines deep technical expertise with proactive monitoring to identify and resolve issues before they impact your users. Whether you need basic bug fixes or a fully dedicated team with custom development capabilities, we have a support tier tailored for you.
Flexible plans designed to match your organization's size, complexity, and support requirements.
Reliable baseline support for organizations that need responsive assistance with day-to-day Salesforce issues and maintenance.
Proactive support for growing organizations that need optimization, regular health checks, and faster response times.
Comprehensive, white-glove support with a dedicated team, round-the-clock SLAs, and custom development for mission-critical orgs.
A streamlined, transparent workflow that ensures every issue is tracked, resolved, and verified efficiently.
Submit your issue via our dedicated support portal, email, or phone hotline. Provide details including severity, screenshots, and steps to reproduce so our team can respond quickly.
Our support engineers assess the issue's severity and business impact, assign the right specialist, and set resolution timelines based on your SLA tier.
The assigned specialist diagnoses and resolves the issue, whether it requires configuration changes, code fixes, data corrections, or vendor coordination. You receive real-time updates throughout.
Solutions are thoroughly tested in sandbox environments before deployment to production. We verify the fix addresses the root cause and does not introduce regressions.
Once you confirm resolution, we document the issue, root cause, and solution in your knowledge base. Patterns are analyzed to prevent recurrence and inform proactive improvements.
Learn how Fingertip's managed support has helped organizations reduce downtime and improve Salesforce ROI.